Adventures of Comcast Bonnie

Remember the other week when I kept posting about storm mode and outages and all of those crazy things? I eventually got so overwhelmed trying to keep up with the outages, that I just started posting the outage maps that we have access to internally (mind you, the folks on the phones don't typically have this tool. It's meant for the monitoring folks). I had one of those lightbulb moments, and thought to myself... why don't we have this online for the customers? I mean, come on. Wouldn't you like a map? My power company does an excellent job with their outage maps and it saves me from calling them when they're probably already overloaded. Ya know?

So here's an example of one of the maps I posted recently. The black dots mean that commercial power is down. The red dots mean there's a full node outage. The yellow dots mean there's something up with the node, but it might not be an outage... could be a node health issue. I'd probably take out the yellow dots in any sort of public version of the map though. Keep in mind, no commercial power, no cable in a lot of instances. Sometimes, this isn't the case though.

Here's a form I whipped up to see what YOU guys want. Yes, YOU. I want your feedback, because you're the ones who would be using it. I don't have much traction to get this going yet, so anything you want to say SPECIFICALLY about this little project I'm taking on :) The more the better. So, sit back, relax, click some dots, and let me know!

As always, you guys are the reason I do what I do. Keep on rockin' :)

So... some of you may have noticed my tweet about working from a barn for the rest of the week. Well, it's true! from 5-?pm I'll be working at the Salem County Fair in Pilesgrove, NJ. Come visit if you're in the area, there's lots of awesome there... including FUNNEL CAKE (ZOMG). I'll be in the front barn helping folks (note: not selling things) who need it, or who have questions about any number of things.

Why am I doing this? I think it's important to talk to a company you do business with face to face every once in awhile. The only avenue most folks have would be heading to a payment center and trying to talk there. Unfortunately, my area is big with not a lot of people... so we have one office which can take awhile to drive to. I'm going to be at "the" event in the county, and I'm hoping I can meet a lot of our customers face to face to talk to them!

What do you guys think about this? I mean, beyond the fact that I am most likely going to smell like cow for the next week (I think the sheep are closer to my barn though)... and that I'm going to a place where I'll be in my element (see: goat pic from yesterday). I think it'll be a fun experiment, and I hope to see some of you guys there! :) <3